Frequently Asked Questions

General Enquiries

Q: Is there a physical shop?

A: Yes we do! We are located at 1 Maude Road, #02-38 Singapore 200001.

Q: Can we purchase via walk-ins?
A: We do not offer walk in purchases at the moment.

 Q: Is there any hidden charges?
A: Worry not! There are no hidden charges!

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Q: How many days in advance should i place an order?

A: We would strongly encourage you to place the order ASAP to prevent any hiccups.

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Ordering / Delivery

Q: Can i place an order for same day delivery?
A: Sure! Orders must be placed before 12:00 PM for same day delivery.

Q: Do you provide free deliveries?
A: Yes we do! We provide FREE delivery from 9:00 AM to 4:59 PM for orders above $50.

Q: Can you deliver to military base?
A: We deliver islandwide except special areas like military bases and other similarly restricted areas unless special arrangements are made.

Q: How much do you charge for deliveries?
A: For orders below $50, there will be a $10 delivery charge from 9:00 AM to 9:59 PM.

$20 delivery charge for 10:00 PM to 11:59 PM and $50 for midnight 12:00 AM to 8:59 AM.

For orders above $50, there will be no delivery charges  from 9:00 AM to 4:59 PM.
There will be a $10 delivery charge for 5:00 PM to 9:59 PM, $20 delivery charge for 10:00 PM to 11:59 PM and $50 delivery charge for midnight 12:00 AM to 8:59 AM. 

Q: Can i make a specific timing delivery? How much would that be?

A: Yes you can! For specific timing, there will be a $50 delivery charge.

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Q: What happens if recipient is not home or incorrect address?
A: There will be an additional re-delivery charge of $20 for unforeseen circumstances for instance, when address given is incorrect or recipient is absent.

Payments

Q: How do i make payment?

A: Payments are made online. 

Q: Do you accept cash?
A: We only accept payment made online via credit/debit cards.